SOFTWARE
NETSUPPORT SERVICE DESK - BROWSER-BASED HELP DESK
Technology plays a vital part in any organisation’s success and at the heart of any reliable and effective IT environment is the help desk. In addition to supporting users’ daily IT issues, the helpdesk will also highlight recurring IT problems; enabling organisations to identify and fix the root cause and ensure a productive working environment. Easily integrated into your existing IT infrastructure, NetSupport ServiceDesk delivers the processes needed to help you effortlessly track, organise, manage and answer the toughest support challenges. Its fully customisable and intuitive browser-based interface supports both desktop and mobile platforms and delivers robust workflow processes. It supplies a wealth of management reports as well as providing a customer-friendly self-service portal – all the tools needed to help technicians deliver support effectively.
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NETSUPPORT NOTIFY - DESKTOP ALERTING AND NOTIFICATION
In today’s challenging working environments, organisations are fast realising the benefits of mass notification technology. As a solution specifically designed to deliver one-way alerts and notifications to desktop users that cannot be skipped, ignored or saved for later, NetSupport Notify scales to the largest of organisations with multiple sites and provides real-time status of notifications and acknowledgements − as well as delivering pre-scheduled alerts. Simple to implement and use, NetSupport Notify is the perfect choice for messaging and alerting across a LAN or WAN network. Its dedicated local notification gateways allow seamless message delivery across multiple network segments or dispersed sites without the need for network modifications or switch configuration. A true mass notification system with fast and reliable alerts, NetSupport Notify’s alerts can carry varying priorities, customisations and delivery options.
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NETSUPPORT MANAGER - REMOTE CONTROL
For more than 30 years, NetSupport Manager has always led the way with innovative features to assist in remote PC management. As system complexity and diversity evolve, remote control tools have also had to adapt to ensure that a single solution technology can manage and negotiate a wide range of platforms and environments. Designed to operate on your LAN, WAN or Internet, safely and without the need for firewall configuration, NetSupport Manager offers a unique, high-speed solution for the remote management of multiplatform computers - without the need for a third party service or endless subscription costs. What makes NetSupport Manager unique is its range of support tools to ensure maximum efficiency and, most importantly, the minimum level of system downtime and lost productivity as support issues are resolved - making it o the perfect tool for any IT team.
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NETMOTION MOBILITY - Secure, Managed Connectivity for Your Mobile Deployment
Demand more from your VPN Despite the endless hype, an overwhelming majority of organizations still have at least one application hosted on-premise. While more modern approaches to remote access are emerging, such as SDP, most enterprises will have a continued need for a robust VPN that meets the needs of the increasingly mobile workplace. NetMotion is the only VPN available that has been designed specifically with mobile workers in mind, providing seamless remote access in a way that actively improves the employee experience.
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